Privacy Policy
Your privacy and the confidentiality of your health information are of utmost importance to us.
This policy explains how we collect, use, and protect your personal and health information.
Last updated: September 21, 2025
HIPAA Notice of Privacy Practices
This Privacy Policy serves as our Notice of Privacy Practices under the Health Insurance Portability and Accountability Act (HIPAA). As a covered entity, we are required to maintain the privacy of your protected health information and provide you with notice of our legal duties and privacy practices.
You have the right to receive a paper copy of this notice upon request.
Information We Collect
Personal Information
We collect personal information that you provide directly to us, including your name, email address, phone number, date of birth, insurance information, and other details necessary for providing mental health services.
Health Information
As a healthcare provider, we collect and maintain protected health information (PHI) including your medical history, treatment records, session notes, and other health-related information necessary for your care.
Technical Information
We may collect technical information such as your IP address, browser type, device information, and usage data when you use our telehealth platform or website to understand site usage.
How We Use Your Information
Treatment and Care
We use your information primarily to provide mental health services, including conducting therapy sessions, maintaining treatment records, and coordinating your care. We do not sell personal information.
Communication
We may use your contact information to communicate with you about appointments, treatment plans, billing, and other administrative matters related to your care.
Legal and Regulatory Compliance
We may use your information to comply with applicable laws, regulations, and professional standards governing mental health practice.
Information Sharing and Disclosure
With Your Consent
We will only share your information with third parties when you have provided explicit written consent, except as required by law or professional ethics.
Legal Requirements
We may disclose information when required by law, court order, or to protect the safety of you or others, including mandatory reporting requirements.
Business Associates
We may share information with HIPAA-compliant business associates who help us provide services, such as our telehealth platform provider, billing services, and electronic health record systems.
Data Security and Protection
Security Measures
We implement appropriate technical, administrative, and physical safeguards to protect your information, including encryption, secure servers, and access controls.
HIPAA Compliance
Our practices comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws governing healthcare information.
Data Retention
We retain your information for as long as necessary to provide services and as required by law and professional standards, typically 7-10 years after the last service date.
Your Privacy Rights
Access and Review
You have the right to access and review your health information, request copies of your records, and request corrections to inaccurate information.
Restrictions
You may request restrictions on how we use or disclose your information, though we are not required to agree to all requested restrictions.
Complaints
You have the right to file a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.
Emergency Situations and Mandatory Reporting
Duty to Warn: If we believe you pose a serious risk of harm to yourself or others, we may be required to disclose information to protect safety, including contacting emergency services or potential victims.
Mandatory Reporting: We are required by law to report suspected child abuse, elder abuse, or abuse of vulnerable adults to appropriate authorities.
Court Orders: We may be required to disclose information in response to valid court orders, subpoenas, or other legal proceedings.
Privacy Questions or Concerns?
If you have questions about this privacy policy or concerns about how we handle your information, please contact us using the information below.